FAQs

Q. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit and debit cards (VISA, Mastercard, AMEX, Maestro). At the moment, we do not accept personal checks, money orders, direct bank transfers, or cash on delivery.

 

Q. HOW SECURE IS MY ONLINE ORDER?

When purchasing online using your credit or debit card, all information is entered into an SSL-secure web page. Your information is then encrypted and processed in compliance with GDPR regulations, ensuring your privacy and security. We do not store your credit card information on our servers.

 

Q. HOW DO I CHANGE OR CANCEL MY ORDER?

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.

 

Please note that any cancellation made after an order has been placed will be subject to a cancellation fee of $6.5, regardless of the time the order was placed (even if it is just a second later), as the merchant processor/credit card charges us a fee for cancellations.

 

Orders that have already been packed or shipped cannot be canceled.

 

Q. WHEN WILL MY ORDER ARRIVE?

The delivery time depends on the shipping option chosen at checkout.

 

• For domestic orders (UK): Shipping typically takes 6–8 business days.

• For international orders: Delivery times may vary depending on customs clearance in your country.

 

Please note that VAT is included in the price for UK orders, but additional customs fees may apply for international shipments.

 

Q. CAN I USE SEVERAL DISCOUNT CODES IN ONE ORDER?

Discount codes cannot be combined with other promotions unless explicitly stated. Please ensure that only one discount code is applied at checkout.

 

Q. DO I NEED TO HAVE AN ACCOUNT TO ORDER?

No, you can place an order as a guest. However, having an account provides additional perks:

 

• A quicker checkout process

• The ability to view your order status and history easily

• Updates on new kitchen storage solutions and exclusive promotions

 

Q. WHAT MATERIALS ARE YOUR PRODUCTS MADE OF?

Our kitchen storage products are made from high-quality, durable materials such as BPA-free plastic, stainless steel, and eco-friendly bamboo. Each product is carefully crafted to ensure long-lasting use and safety for food storage.

 

Q. ARE YOUR PRODUCTS EASY TO CLEAN?

Yes, most of our kitchen storage products are designed for easy cleaning. Many items are dishwasher-safe, while others can be wiped clean with a damp cloth. Please refer to individual product descriptions for specific cleaning instructions.

 

Q. DO YOU SHIP INTERNATIONALLY?

Yes, we offer international shipping. Delivery times and fees will vary depending on your location and customs regulations in your country. Additional taxes or customs fees may apply and are the responsibility of the buyer.

 

Q. HOW DO I MAXIMIZE MY KITCHEN STORAGE SPACE USING YOUR PRODUCTS?

Our products are designed to help you make the most of your kitchen space. Here are some tips:

 

• Use stackable storage bins for pantry items.

• Opt for modular organizers to fit into tight cabinet spaces.

• Invest in drawer dividers to keep utensils and tools tidy.

• Label containers to quickly find ingredients and supplies.

 

Q. CAN I RETURN A PRODUCT IF I AM NOT SATISFIED?

Yes, we have a hassle-free return policy. If you are not satisfied with your purchase, you may return it within 30 days of receiving the product. Items must be in their original condition and packaging. Please contact our customer service team for assistance with your return.

 

If you have additional questions, feel free to contact us at support@tippinspies.us or call us at +1 (502) 771-1531. We’re here to help!